1. In the menu, navigate to Settings -> Customization -> Translations (Settings -> Translations in older versions)

  2. Then, search for the term you want to change in the "Original Translation" column. Locate the right term and click on the edit button (pencil icon)

    https://desk.zoho.com/DocsDisplay?zgId=723092357&mode=inline&blockId=nufrv65325bf1324f406cb6ba58174e7664b7

  3. In the "Override Translation" field type the new term that you wish to replace with and save

    https://desk.zoho.com/DocsDisplay?zgId=723092357&mode=inline&blockId=nufrvdd90e06beb3b426e8797471fa5571d6d

    <aside> ℹ️ Any changes you made will require "Refresh" and they are updated once per 1 minute.

    </aside>