1. In the application menu, navigate to Settings -> Roles

  2. Locate the role you wish to remove and click on the trash icon

    https://desk.zoho.com/DocsDisplay?zgId=723092357&mode=inline&blockId=mcnvv8dd1c6cedb064ed593ed8a4e8f56ee39

  3. If the role assigned to some users, a popup window with a list of effected users will appear.

  4. Choose the "Replace role" option and select the wanted role to be replaced with.

  5. Click "Confirm"

    https://desk.zoho.com/DocsDisplay?zgId=723092357&mode=inline&blockId=mcnvv7fc9ea7566ed4ed3ab0b145b482715df