Annual support and maintenance services for Next Plus is provided within the scope of the licensing price. The services start from the license(s) activation date and are provided as long as all the license(s) active.

<aside> ℹ️ All support services are provided for paid, active, registered, and personally named users only.

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Cloud Deployment Support

Cloud deployment implementation includes the following services:

• Remote support
• Fixing of discovered software bugs
• Continuous updates of Software versions, upon their release. Including security updates and software infrastructure upgrades

On-Premise Deployment Support

On-premise deployment implementation includes the following services:

• Remote support
• Fixing of discovered software bugs
• Updates of Software versions, upon their release. Including security updates and software infrastructure upgrades

Specific Terms and Conditions

• Remote support requires a full remote access to the server, on which the system is installed, and for each end unit of any kind, including BYOD
• Bug fixes shall be supplied as part of the Software update service
• Software update packages shall be sent to the customer using digital media of choice. It is under the responsibility of the customer to install the package on the Next Plus server in his environment
• Only devices that meet the technical threshold conditions of the system will be supported